From Laundry Counting to Group Property Manager

Mike's inspiring career through Kew Green Hotels.

I first started at the Holiday Inn Haydock in July 2002 as a Laundry Assistant. It wasn’t quite what I dreamed I would be doing 2 days after leaving school but it was a job and meant I was finally making my own money!

After 12 months of hard work, I was asked to join the maintenance team on an 8 month project painting all 136 bedrooms and, of course, jumped at the chance. Without any previous experience, I was a little nervous – and rightly so as to begin with I got paint everywhere! Luckily I improved over time – practice makes perfect – and I was offered a permanent position with the maintenance team.

Over the next 9 years, through self-teaching and guidance from my manager, I drank up as much information and experience as I could. This meant that when the Maintenance Manager position at Holiday Inn Warrington came in January 2012, I was confident and ready to offer support. Just 10 days later, after deciding that this was my time to shine and prove what I could do, I was offered the position for 3 years.

Seeing everything as an opportunity, I worked hard, making strong working relationships within my team and the wider business, and got involved in as much as I could within the company. In 2015 I was offered an additional position at one of our larger properties – Holiday Inn Runcorn.

Calling it a larger property is an understatement – it was an absolute beast by comparison; but, as ever, I grabbed it with both hands and excelled as a Dual-Site Maintenance Manager.

Are you ready for a plot twist? – In 2017 I was given the position of Maintenance Manager for Holiday Inn Haydock.

Yes, the very hotel I had started in 15 years ago.  That was a fundamental moment for me – from laundry picking to managing the maintenance function across multiple hotels?! I guess hard work does pay off and man am I #proud.

Now, 2 years later in 2019, I took a chance and went for the role of Group Property Manager – and I start in June!

What advice would you give to someone else starting a career in hospitality?

“Stick at it. There are so many opportunities within Kew Green Hotels and hospitality as an industry. Listen, Learn and Achieve


If you’re interested in finding out how you can start such an incredible career, email Charley on