Operations
The big picture starts with the tiny details. With hotels that continually outperform the market, we’re invested in detailed operational support for each of our hotels.
Outstanding Results
Working closely with our individual properties to set specific objectives tailored to their market, our outstanding Area General Managers and hotel teams are supported by the leadership from our experienced Directors of Operations to deliver the best guest service.
With regular reviews in place, we work in detail to help run properties to achieve the highest standards and constantly benchmark our hotels against both brand standards and compliance, as well as our own stringent Kew Green metrics.
With a global mindset, we regularly compare our hotels against industry data in all areas to make certain we are leading in the market. Through this approach, we have been very successful in taking on poorly performing properties and tuning these into profitable operations, which meet and exceed guest expectations.
Insights
We’re all one team and our Directors of Operations are closely aligned to the performance of our hotels and Area General Managers. Their support is focused upon the delivery of our metrics by hotel, by region and by the company’s overall performance within our owner groups, creating lively competition between them. We love a good challenge!
Our Directors have weekly structured calls, monthly visits, and bi-monthly Area General Manager’s meetings to support each of our hotels. They also hold quarterly meetings directly with our hotel team leaders, focusing on forthcoming business and metric delivery. This personal approach and bespoke engagement with every hotel is what makes Kew Green unique - the details matter!
We're pleased to share some case studies below to show our success. Get in touch today to talk to us about working with you to deliver operational excellence.
