Kew Green Leadership Team

Our professional and friendly senior team are at the core of our reputation for management excellence.

We establish trusted relationships with clients, based on our honest and open approach to business. Each member of our Senior Leadership Team brings with them extensive experience, expertise and a forward thinking approach, making them leaders in the hospitality field.

Chris DexterChief Executive Officer

Prior to joining Kew Green Hotels and its parent company, China Tourism Group (CTG), Chris was Vice President of Operations, Wyndham Hotels and Resorts, South East Asia and the Pacific Rim based in Singapore and formerly Vice President of Operations for Wyndham Grand Plaza Royale Hotels and Resorts, Greater China. With a wealth of experience gained in Eastern Europe, the Middle East, Africa, UK and Asia, Chris aims to grow further the business in the UK and overseas utilising Kew Greens team of specialists to deliver increased profits for all owners and stakeholders.

Managed Properties 

Graham NorrisManaging Director of Managed Properties

In his role as Managing Director, Graham is responsible for overseeing the managed hotels in Kew Green’s portfolio. In this role, and previously as Operations Director, he has managed and led numerous hotel openings as well as rebrands, conversions and takeovers with both branded and unbranded hotels. Graham is a consummate professional and has extensive experience across all aspects of the industry. He joined Kew Green in 2014, having worked with all forms of stakeholders from banks and third party owners, to 5* properties and Michelin star food and beverage outlets.

Managed Properties 

Justin LanzkronDirector of Business Development

In his role as Director of Business Development, Justin is responsible for the growth of the managed hotels in Kew Green’s portfolio. With over 20 years’ experience in the hotel property sector and particular experience in UK and international consultancy advice, Justin has worked at several advisory and consultancy firms providing feasibility studies, operator searches, buy-side advice and valuations. Justin has also worked at several privately owned companies involving sourcing, underwriting acquisitions, and asset managing including eight of Topland's Hallmark Hotels. More recently while at London & Regional, Justin was involved with sourcing and underwriting acquisitions and due diligence support regarding assets to be added to the Atlas Hotels portfolio.

Financial Management 

Russell DuckworthGroup Finance Director

Russell joined Kew Green in March 2020 as Group Finance Director. Classically trained with Price Waterhouse Coopers, Russell’s interest in hospitality started when assigned to the Southern Sun Hotel Group as an external auditor. His career has spanned a period of 25 years, holding a variety of positions around the world from South Africa, British Virgin Islands to the UK, working with a number of medium to large corporate companies including Le Meridien, Malmaison & Hotel Du Vin, Rocco Forte and Virgin Limited Edition. Russell’s experience is evident in the positions held during this time, which included self-accounting entities, corporate finance and group operational finance roles. Results orientated and commercially astute, Russell brings a strong desire to standardise and enhance reporting to deliver efficient and future proofed solutions across the group through technology and people. Tools that provide greater value for our owners and partners across the world.

Human Resources 

Ros HardimanGroup People & Organisational Development Director

Ros re-joined Kew Green in 2016, having originally set up and managed the HR function from 2005 to 2010. During her years away from the group Ros worked for a number of luxury operators including Wentworth Club, Kensington’s Royal Garden Hotel and the Gordon Ramsay Group, as well as large multi-site leisure operators. Ros is renowned for being commercial, resilient and a high level strategist in addition to being a confident and an enthusiastic communicator. She is passionate about raising the profile of the hospitality and leisure industry as a diverse and worthwhile career choice and driving career development opportunities for Kew Green employees.

Leisure 

Justin AndrewsDirector of Leisure

Joining Kew Green in 2014, Justin oversees the strategic direction and commercial operations of all leisure clubs in our hotels. Justin worked in management for local authority leisure facilities before moving to New Zealand as Fitness Director for a large chain of clubs. In the UK he has held various posts in the health club industry, including UK and Ireland Operations Manager for Spirit Health Clubs with Intercontinental Hotel Group. Once owning a surf company specialising in hand-crafted retro longboards, Justin’s ambitions are now to create industry leading and award-winning hotel leisure clubs, in between finding time to catch the occasional wave.

Commercial 

Joanna FisherGroup Commercial Director

Joanna joined Kew Green in 2015 and brought with her a wealth of sales knowledge built up throughout her career with companies including IHG, Starwood, Ramada Jarvis, GLH and The Ascott Group. At Kew Green, Joanna has pioneered a new sales structure as part of the creation of the Commercial Hub, Kew Green’s central sales, revenue and reservation office. Joanna believes in inspiring her team to find solutions both strategically and on the ground, to deliver profit through sales across all segments of our business.

Operations 

Louise DoddDirector of Operations - West

Joining Kew Green in 2014 as a hotel General Manager, Louise has risen through the ranks to become Director of Operations in 2017, overseeing a number of hotels in the north west. Prior to Kew Green, Louise worked with operators including Intercontinental Hotel Group, where she led her award-winning hotel to sit as one of IHG’s top ten performing properties in the UK&I. She also worked as a Regional Revenue Manager for nine hotels and set up a Central Reservations Office. Louise is a keen advocate of developing employees’ skills and brings strong and consistent operational experience to the senior team.

Operations 

Suzanne BushDirector of Operations - East

Having worked for Kew Green since 2004 as a General Manager with a reputation for turning around poorly performing properties, Suzanne was appointed Director of Operations in 2017, responsible for a number of hotels in the north east. Having previously worked for Marriott and Swallow hotels, she has successfully led her teams through the rebranding process. Suzanne is proud to have developed a number of Kew Green’s current General Managers and is passionate about people engagement, believing it is the key to delivering outstanding results.

Operations 

Malcolm RannDirector of Operations - South & Central

In his role as Director of Operations, Malcolm is responsible for overseeing 14 Kew Green owned hotels in South & Central UK. Brazilian born UK national, Malcolm, a seasoned international hotelier joined Kew Green Hotels in May 2021 from the Radisson Hotel Group where he spent 15 years in senior management roles. Malcolm has lived and worked in many countries around the world including Brazil, Portugal, Angola, Iran, Russia, Kingdom of Saudi Arabia, Egypt, Slovenia, Eritrea and Oman to name a few with over twenty years working with IHG properties. Malcolm also supports Oxford Brookes University as a mentor to the university undergraduates on their world-renowned Bacchus Mentor/mentee programme. Passionate for the environment Malcolm was delighted to be presented with a Queens Award for Enterprise-Sustainable Development in 2005.

Food & Beverage 

Dean CrewsDirector of Food & Beverage

Dean joined the senior leadership team in 2017, having been involved in the hospitality sector for over 19 years. He has previously held senior roles in 4 and 5 star establishments and group roles across multiple segments, multi rosette and Michelin star restaurants. Dean has a wealth of experience with start-ups and hotels undergoing brand change, repositioning and upscaling F&B. These projects have seen Dean work with Chatsworth House, the National Trust and the Duke of Rutland Estate to institute a fresh approach in established properties. He is passionate about food and enjoys bringing together creativity and innovation to deliver great customer experience.

Procurement 

Oxana ChernayaDirector of Procurement and Cost

Oxana joined Kew Green Group as the Director of Procurement and Cost in 2020. Oxana brings on board a wealth of experience in procurement and cost management in hospitality operations and consultancy and retail industries across the UK, EMEA and CEE markets, where she worked for such companies as Marriott, JLL, DTZ and Kingfisher plc. Oxana focuses on a strategic approach to procurement with an objective of creating a cost efficient and risk minimised supply chain for hotels and delivering the best value for money for the hotels owners.

Property Management 

Shane WillmothDirector of Property

Shane has worked within property management in hospitality since 1990, across a variety of portfolios including Southern Sun Hotel Group, Thistle Hotels, D&D London, Aga Khan Development Network and most recently at GLH London. As Director of Property Shane is responsible for managing a wide array of refurbishment and development projects across the Kew Green estate. Shane has previously been involved in collaborating with designers and project managers to carry out new opening projects in Cape Town, London and Leeds, spearheading energy reduction programs, worked with the Royal Protection units and Counter-Terrorism on multiple Royal visits and optimising cash flow through identifying saving opportunities. Shane brings a holistic management approach with an emphasis on increased service delivery without risk to safety and welfare.