Kew Green Leadership Team

Our professional and friendly senior team are at the core of our reputation for management excellence.

We establish trusted relationships with clients, based on our honest and open approach to business. Each member of our Senior Leadership Team brings with them extensive experience, expertise and a forward thinking approach, making them leaders in the hospitality field.

Chris DexterChief Executive Officer

Prior to joining Kew Green Hotels and its parent company, China Tourism Group (CTG), Chris was Vice President of Operations, Wyndham Hotels and Resorts, South East Asia and the Pacific Rim based in Singapore and formerly Vice President of Operations for Wyndham Grand Plaza Royale Hotels and Resorts, Greater China. With a wealth of experience gained in Eastern Europe, the Middle East, Africa, UK and Asia, Chris aims to grow further the business in the UK and overseas utilising Kew Greens team of specialists to deliver increased profits for all owners and stakeholders.

Managed Properties 

Graham NorrisManaging Director of Managed Properties

In his role as Managing Director, Graham is responsible for overseeing the managed hotels in Kew Green’s portfolio. In this role, and previously as Operations Director, he has managed and led numerous hotel openings as well as rebrands, conversions and takeovers with both branded and unbranded hotels. Graham is a consummate professional and has extensive experience across all aspects of the industry. He joined Kew Green in 2014, having worked with all forms of stakeholders from banks and third party owners, to 5* properties and Michelin star food and beverage outlets.

Financial Management 

Russell DuckworthGroup Finance Director

Russell joined Kew Green in March 2020 as Group Finance Director. Classically trained with Price Waterhouse Coopers, Russell’s interest in hospitality started when assigned to the Southern Sun Hotel Group as an external auditor. His career has spanned a period of 25 years, holding a variety of positions around the world from South Africa, British Virgin Islands to the UK, working with a number of medium to large corporate companies including Le Meridien, Malmaison & Hotel Du Vin, Rocco Forte and Virgin Limited Edition. Russell’s experience is evident in the positions held during this time, which included self-accounting entities, corporate finance and group operational finance roles. Results orientated and commercially astute, Russell brings a strong desire to standardise and enhance reporting to deliver efficient and future proofed solutions across the group through technology and people. Tools that provide greater value for our owners and partners across the world.

Human Resources 

Ros HardimanDirector of Human Resources

Ros re-joined Kew Green in 2016, having originally set up and managed the HR function from 2005 to 2010. During her years away from the group Ros worked for a number of luxury operators including Wentworth Club, Kensington’s Royal Garden Hotel and the Gordon Ramsay Group, as well as large multi-site leisure operators. Ros is renowned for being commercial, resilient and a high level strategist in addition to being a confident and an enthusiastic communicator. She is passionate about raising the profile of the hospitality and leisure industry as a diverse and worthwhile career choice and driving career development opportunities for Kew Green employees.

Director of Property 

Matthew LewisDirector of Property

Matthew became Director of Property at Kew Green in 2021 with the responsibility for all property related activities. Matthew oversees the facilities management, together with a wide range of refurbishment across the whole estate and also the development of new projects.
Matthew has worked within project management and property both nationally and internationally across a wide variety of sectors including mega-infrastructure, hospitality and heritage high-end residential developments. Matthew spent 3 years with Mouchel Consulting Engineers in Dubai and as Deputy Project Director he oversaw the development and execution of the various infrastructure civil engineering contracts for the mammoth 14,000 hectare Dubai Waterfront project. He then spent 9 years with Premier Inn in Dubai as their Property Development Director, being responsible for delivering the planned expansion of their Middle East estate and the overall property and project lifecycle. Matthew returned to London to take up the role of Technical Services Director with Yotel.

Leisure 

Justin AndrewsDirector of Leisure

Joining Kew Green in 2014, Justin oversees the strategic direction and commercial operations of all leisure clubs in our hotels. Justin worked in management for local authority leisure facilities before moving to New Zealand as Fitness Director for a large chain of clubs. In the UK he has held various posts in the health club industry, including UK and Ireland Operations Manager for Spirit Health Clubs with Intercontinental Hotel Group. Once owning a surf company specialising in hand-crafted retro longboards, Justin’s ambitions are now to create industry leading and award-winning hotel leisure clubs, in between finding time to catch the occasional wave.

Commercial 

Joanna FisherGroup Commercial Director

Joanna joined Kew Green in 2015 and brought with her a wealth of sales knowledge built up throughout her career with companies including IHG, Starwood, Ramada Jarvis, GLH and The Ascott Group. At Kew Green, Joanna has pioneered a new sales structure as part of the creation of the Commercial Hub, Kew Green’s central sales, revenue and reservation office. Joanna believes in inspiring her team to find solutions both strategically and on the ground, to deliver profit through sales across all segments of our business.

Operations 

Louise DoddDirector of Operations - West

Joining Kew Green in 2014 as a hotel General Manager, Louise has risen through the ranks to become Director of Operations in 2017, overseeing a number of hotels in the north west. Prior to Kew Green, Louise worked with operators including Intercontinental Hotel Group, where she led her award-winning hotel to sit as one of IHG’s top ten performing properties in the UK&I. She also worked as a Regional Revenue Manager for nine hotels and set up a Central Reservations Office. Louise is a keen advocate of developing employees’ skills and brings strong and consistent operational experience to the senior team.

Operations 

Suzanne BushDirector of Operations - East

Having worked for Kew Green since 2004 as a General Manager with a reputation for turning around poorly performing properties, Suzanne was appointed Director of Operations in 2017, responsible for a number of hotels in the north east. Having previously worked for Marriott and Swallow hotels, she has successfully led her teams through the rebranding process. Suzanne is proud to have developed a number of Kew Green’s current General Managers and is passionate about people engagement, believing it is the key to delivering outstanding results.

Operations 

Michael LyonsDirector of Operations - South Central

Michael joined the Kew Green team in 2017 from IHG where he had served as Director - Europe Operations UK&I, previously as Hotel Performance Support Director and in a number of GM roles. Prior to IHG Michael worked for Thistle, Hilton and Hyatt Hotel groups in a range of management roles covering housekeeping and F&B. In his role as Operations Director – Central at Kew Green, Michael has responsibility for 14 hotels, as well as supporting the overall company mission and growth. Michael excels at building long-term working relationships and supporting others in their careers. He is a focussed, passionate and driven leader.

Food & Beverage 

Dean CrewsGroup Executive Chef

Dean was appointed Group Executive Chef in 2017, having been involved in the hospitality sector for over 19 years. He has previously held senior roles in 4 and 5 star establishments and group roles across multiple segments, multi rosette and Michelin star restaurants. Dean has a wealth of experience with start-ups and hotels undergoing brand change, repositioning and upscaling F&B. These projects have seen Dean work with Chatsworth House, the National Trust and the Duke of Rutland Estate to institute a fresh approach in established properties. He is passionate about food and enjoys bringing together creativity and innovation to deliver great customer experience.

Procurement 

Oxana ChernayaDirector of Procurement and Cost

Oxana joined Kew Green Group as the Director of Procurement and Cost in 2020. Oxana brings on board a wealth of experience in procurement and cost management in hospitality operations and consultancy and retail industries across the UK, EMEA and CEE markets, where she worked for such companies as Marriott, JLL, DTZ and Kingfisher plc. Oxana focuses on a strategic approach to procurement with an objective of creating a cost efficient and risk minimised supply chain for hotels and delivering the best value for money for the hotels owners.