Life as an HR Advisor at Kew Green Hotels

Hospitality HR vs the World - Laura Burdon, HR Advisor talks life in the People Team at Kew Green Hotels

“I am somebody who left school with no idea what I wanted to do.”

This week we speak to Laura Burdon, a member of our new HR Shared Service Center based at our Commercial Hub in Rugby.

Laura started with her role as Assistant HR Advisor in May 2018 and what a development in knowledge, skill and confidence we have seen!!

Here’s Laura’s story:

My interest in HR was sparked during one of my first administration roles in Transport & Distribution where I was trained to take minutes for all HR meetings.

Eager to progress within HR, I applied for a vacancy as a HR Officer with in the hospitality industry and was delighted when I was successful. I gained generalist HR experience which included running induction courses, recruitment, employee engagement and dealing with day-to-day HR queries.

Throughout my time in this role I completed my Level 3 CIPD in Human Resource Practice, which is when it became clear to me that my real interest was in Employee Relations.

When the Assistant HR Advisor position became available at Kew Green Hotels, I thought this sounded like it would be perfect for me – and I was right!

During my time at Kew Green so far I have learnt so much and I love the new challenges each day brings. My position here has also offered me the opportunity to return to college one evening a week for my Level 5 CIPD in Human Resource Management.


We then asked her what she thought made an Outstanding People Team:

“The People!”

Every day I come into work and I love learning from, and working with, the People Team. I have a manager who provides a very clear vision and who supports me in reaching my goals. As a result of this I have grown in confidence and I am trusted to share my opinions and to make new suggestions and ideas.

I feel like every day I come away from work feeling like I have learnt something new, helped someone or achieved something. We all encourage and share our knowledge with one another – and this to me is what makes our team outstanding.


We spoke to Laura about the main difference between HR  in hospitality and HR within other industries:

“The biggest thing is the variety.”

Whether it be the types of ER cases or the tasks you complete from jumping in and helping other departments – Hospitality HR really is different from every other industry.

The Hospitality industry is fast-paced and at Kew Green Hotels we love change and it is exciting to be part of a team overseeing 52 hotels which creates a challenging environment, exposing me to a range of interesting, diverse cases and projects, working with internationally renowned brands.


Finally we wanted to find out what advice Laura would give to someone starting an HR career in Hospitality:

“Surround yourself with people who are keen to share their knowledge, don’t be afraid to ask lots of questions and remember that the details matter!”