An Interview with a General Manager

Matt Loe, General Manager at Holiday Inn Swindon to find out about his first few months with Kew Green Hotels, including his time in Beijing.

Last time we heard from an Apprentice Chef from Milton Keynes. Now we’re heading to Swindon to speak with one of our newest General Managers.

Matt Loe is the General Manager of Holiday Inn Swindon Malborough who joined in September 2018. We wanted to catch up with him to find out about his first few months here, including his time in Beijing at our 2019 General Managers Conference.

What was the moment you knew you’d made the right decision to work here?

Meeting Michael and Neil at my interview and how passionately they talked about their people and especially the development opportunities. Since I started almost 3 months ago, this has been totally backed up across the company. 

What has been your favourite day at work here since joining?

November 22nd. We’d had a really busy week but the team just got on with it and worked brilliantly together, Michael was also at the hotel that day and we successfully passed our SSG with 97% and then had an HOD meeting to share the new KGH values, talk about our plans and aims for 2019 and celebrated 11/12 on our KGH winning metrics

What’s something that happened that can only happen here?

Realising that our book sale for Greenfingers that is based in the lobby was selling some particularly “interesting” literature! I’ll leave it at that!!

What are you most proud of?

Continuing the good work of previous GMs here around the IHG and KGH winning metrics

What did the experience of Beijing mean to you?

It really highlighted to me how people are at the forefront of everything KGH does. A fantastic opportunity for me to meet my new colleagues and the SLT but also visit one of the wonders of the world. I am really excited to be working for a forward thinking company that celebrates success and I know it’s a massive cliche but one that works hard but plays hard too. 2019 is going to be tough but we will be relentless in our pursuit of outstanding!!

Interested in becoming a General Manager with Kew Green Hotels? Contact our Talent Resourcing Manager Natasha at for more information.