Food and Beverage Excellence
Kew Green Hotels has a highly experienced Food and Beverage support function to develop concepts for restaurants, conferences, weddings and banqueting.
A number of industry leading initiatives have been implemented into hotels to:
- Provide points of difference versus competitor hotels and brands
- Improve operating margins
- Improve customer satisfaction
- Deliver a consistent quality offer
Our own mystery diner programme along with Customer Satisfaction Tracking Schemes monitors compliance and service delivery. Our proprietary service training programmes also maximise up-selling opportunities whilst delivering service excellence.