Delivering Operational Excellence
Kew Green Hotels has a proven track record of operating excellent hotels. Each hotel is set individual objectives and targets to ensure delivery of great customer service and adherence to all brand standards that apply. Compliance and customer satisfaction are
measured either through the relevant brand Guest Satisfaction Programmes or our adopted proven online tool.
All hotels operate on a proprietary balanced scorecard management system to ensure budgets and targets are met for:
- Revenue Delivery
- Profit Delivery
- Market Share Performance
- Customer Satisfaction
- Health and Safety Management
- Individual Departmental Objectives
Kew Green consistently delivers market leading performance in all areas which are benchmarked against industry data.