KEW GREEN SERVICES - HOTEL MANAGEMENT

Leaders in hotel asset management, we deliver exceptional returns to hotel owners.

Kew Green Hotels operate over 50 hotels across the UK, with some of the industry’s leading hotel brand partners represented in our portfolio, including IHG, Marriott, Hilton and Accor, as well as a number of leading independent upscale hotels.

The breadth of our experience in delivering exceptional returns to owners allows us to tailor our hotel management services to your needs, whether you are an experienced hotel investor or new to investment in this region or this investment class.

We currently operate 55 hotels, with over 6,500 bedrooms under six brands, with the level of offering ranging from full service upscale hotels through to limited service budget hotels.  Within our estate we also manage in excess of 300 conference rooms, over 20 leisure clubs and a number of bespoke food and beverage concepts.

The brands we work with include:

  • Crowne Plaza
  • Holiday Inn
  • Holiday Inn Express
  • Courtyard by Marriott
  • Hampton by Hilton
  • Ibis Styles
  • The Grand Brighton
  • Richmond Hill Hotel

In addition to these major brands, we also maintain a number of other brands across our restaurants and leisure clubs.

Our operations span the length and breadth of UK, from Glasgow to Portsmouth, and Cardiff to Norwich, allowing Kew Green to provide locally tailored solutions to the management of your hotels, with the support of our experienced central team.  Following the acquisition by CTS, China’s largest travel and tourism conglomerate, Kew Green is looking to expand its operations into continental Europe through management contracts.

The Kew Green central team extends to in excess of 100 industry professionals who are focussed on delivering operational excellence throughout the life cycle of a hotel. The experience of each departmental Director is drawn upon by their individual hotel teams and our Owners, in order to maximise asset potential. The range of services we can provide include:

  • Acquisition advisory services
  • Pre-opening and transitional services
  • Brand selection
  • Asset management
  • Capital projects
  • Finance
  • Food & Beverage
  • Revenue and Sales
  • Employee development
  • Leisure Clubs

Directors: Nick O’Keeffe, Graham Norris

Case Studies

Successful management of the Holiday Inn Cardiff – North M4, Jct. 32

On behalf of an Owner, Kew Green took on the management of an independent hotel that was under-invested, losing market share and receiving poor reviews.

Kew Green’s Capital Projects team were engaged to deliver a comprehensive refurbishment of the hotel, including all bedrooms, bathrooms, public areas and leisure club, with its own team of craftsmen.

The project was completed within 3 months and was delivered 30% cheaper than contract prices, including all brand requirements, to reopen the hotel under the Holiday Inn banner.

Management of four Ibis Styles hotels

Kew Green secured the management of these four branded budget hotels via a competitive process, demonstrating to the Owner our ability to improve top line revenue performance and EBITDA conversion, whilst also engaging to re-brand the hotels.

Achieving 43% increase in owners return and 16% in guest satisfaction

The Richmond Hill Hotel was leased to Folio Hotels which went into administration in December 2009.

Kew Green Hotels took management over the hotel within 24hrs, secured the supply chain, implemented our processes and procedures and started to grow the revenues and profit performance.

We implemented an industry leading Guest Satisfaction Survey which helped identify areas of improvement and target capital expenditure requirements.

Owners returns have increased by nearly £1 million (43%), guest satisfaction scores by 16% and Kew Green has assisted the hotel complete refurbishment programme to enhance asset value.

Nick O'KeeffeDirector of Business Development

Graham NorrisManaging Director - Managed Properties